Help centre

CallLawya Support

Get help with your account, connecting with a lawyer, billing or anything else related to the CallLawya app.

All systems operationalCallLawya app for iOS & Android

SUBMIT A SUPPORT REQUEST

How can we help?

Our support team will get back to you as soon as possible.

BEFORE YOU SEND

Help us help you faster.

Including these details means we can resolve your request sooner:

  • The email address linked to your CallLawya account.
  • For billing issues, your transaction reference and the date of payment.
  • For app problems, your device model and operating system version.
  • Screenshots or error messages, if you have them.

SUPPORT HOURS

We respond within 24 hours.

Online

Phone support

Mon–Fri, 9am–5pm WAT

Email & form

Reply within 24 hours

COMMON QUESTIONS

Frequently asked questions.

Quick answers about accounts, consultations, billing and the app. Read our Privacy Policy and Terms of Use for more.

FOR CLIENTS

How do I create an account?

Download the CallLawya app, tap “Sign Up” and enter your name, email and phone number to get started. You’ll receive a verification code to confirm your account.

How do I connect with a lawyer?

Describe your legal issue in the app and browse qualified, verified lawyers who practise in that area. You can then book a consultation and connect by call or chat.

How much does a consultation cost?

Pricing is shown before you confirm any consultation. Rates vary depending on the lawyer and the complexity of your matter.

How do I request a refund?

If you experience a billing issue, contact us at support@calllawya.com or use the support form above with your transaction details, and our team will review your request within 2 business days.

Is my information secure?

We use safeguards designed to protect your account and personal data, and we handle your information in line with our Privacy Policy. Your legal matters are treated as confidential.

How do I delete my account?

Go to Settings > Account > Delete Account in the app, or email support@calllawya.com with your account email and we’ll process the deletion within 7 business days.

The app is crashing or not working. What should I do?

Try updating to the latest version of the app from the App Store or Google Play. If the issue persists, email us at support@calllawya.com with your device model and OS version so we can investigate.

FOR LAWYERS

Who can join CallLawya?

Legal professionals who meet CallLawya's eligibility and verification requirements can apply to join the platform.

Is it free to register?

Yes. Registration and listing are free, with no monthly listing fee. A 10% platform commission applies to eligible transactions processed through CallLawya.

How does lawyer verification work?

You provide your Supreme Court of Nigeria enrolment number, identity details and the required professional information. Your profile must pass the applicable verification checks before it can accept bookings.

Can I set my own consultation fees?

Yes. You can set your consultation fees and publish them on your profile, subject to CallLawya's applicable platform rules.

Can I choose when I am available?

Yes. You can configure your working hours and appointment availability, and block dates when you are unavailable.

How do I receive payments?

Add and verify your payout account and review the applicable payment terms. Eligible earnings are processed according to CallLawya's payment and payout arrangements.

How does the 10% commission work?

CallLawya charges a 10% platform commission on eligible payments processed through the platform. Your account should show the relevant transaction details and applicable deductions.

Can I connect my calendar?

Where supported, you can connect a compatible calendar or add confirmed appointments to help manage your schedule.

Does joining guarantee clients?

No. CallLawya provides a platform for discovery and connection, but the number of enquiries and bookings depends on client demand, profile suitability, availability and other factors.

Still need help?

Our team is here for clients and lawyers alike.