1.Our approach
Legal matters can involve personal, financial or commercially sensitive information. We aim to make privacy and security an essential part of the CallLawya experience, and we keep improving our safeguards as the platform grows.
2.Protecting your account
- New accounts are confirmed with a one-time code sent to your email address.
- You can sign in with your email and password, or with Google or Apple.
- Password resets use a one-time code, so only someone with access to your email can reset your password.
- You can change your password at any time from the app.
3.Connections to CallLawya
Our website and apps communicate with our servers over HTTPS, which encrypts information while it travels between your device and our services.
4.Lawyer verification
Before a lawyer's profile is activated, we check relevant professional identity and licensing information. This includes checking the lawyer's Supreme Court Number (SCN) and identity verification steps such as a verification selfie.
Verification helps build trust, but it does not guarantee the quality or outcome of any legal service. Review lawyer profiles and ask questions before you proceed.
5.Payments
Payments are processed by Paystack, a PCI DSS-certified payment provider. CallLawya does not store your full card details.
6.Access to your data
We work to limit access to personal data to people and service providers who need it to operate and support the platform. Read our Privacy Policy to learn what we collect and how we use it.
You can permanently delete your account from within the CallLawya app at any time.
7.How you can stay safe
- Use a strong, unique password and never share your login code with anyone.
- CallLawya will never ask for your password or one-time code by phone, chat or email.
- Keep payments and bookings on the platform rather than paying lawyers you met on CallLawya directly.
- Only share the documents and details needed for your consultation.
- Keep your app and phone software up to date.
8.Report a security concern
If you think your account has been compromised or you have found a security vulnerability, email support@calllawya.comwith the subject "Security concern". Please include as much detail as you can and give us a reasonable opportunity to investigate before sharing information about a vulnerability publicly.
9.If something goes wrong
If we become aware of a personal data breach, we will investigate, take steps to contain it and notify affected users and the Nigeria Data Protection Commission where required by law.